Thank you for choosing neptunesharvest.com - At neptunesharvest.com, we work hard to provide our customers with the best possible customer service. See the FAQ's below for answers to commonly asked questions. If you don't find an answer here, please let us know!
Shopping with your credit card with Neptune's Harvest is guaranteed to be safe and secure.
We take extensive steps to process transactions securely and safely. Our secure server software (SSL) is the industry standard for securing credit card transactions over the Internet.
To continue our commitment to your security, every credit card processed is run through an address verification process to verify that the card is registered to the billing address on the order.
We are dedicated to providing you with a secure, worry-free shopping experience.
Absolutely! Call us any time Monday through Friday between 8 a.m. and 4 p.m. Eastern time. Our number is: 800-259-4769.
We accept Visa, Mastercard, American Express, or Discover as forms of payment. It is our policy to not charge your card until we confirm that your order has shipped. We do, however, obtain an authorization on your card at the time of your order for the full amount of your order. Please note that this may appear temporarily as a charge on your account statement, but it is an authorization only and usually will go away after 24-48 hours.
After placing an order you will get a confirmation email within 10 minutes. If you place an order with us and don't get an confirmation email check your "junk" mail folder - it will probably be in there; otherwise, shoot us an email or give us a call.
Fertilizer products are non-taxable, so your order will be processed tax free.
All orders ship to destinations in the CONTINENTAL United States free of charge. Customers in Alaska, Hawaii or outside the U.S. should call to arrange shipping.
Currently we only ship to addresses within the contiguous 48 states of the US. If you live outside the continental United States (ie. Canada, Alaska or Hawaii) but you have a stateside address, we can certainly arrange to ship your order there.
We are not responsible for shipping delays that are a result of credit card/billing problems, product availability delays, or order changes made after the order has been placed. If your order is received, the inventory is in stock and your credit card information matches the information you supplied with your order, here is what you can expect:
The majority of items are shipped via UPS Ground, but larger items, such as shipments to farmers or wholesalers, we might use specialized freight carriers.
We want you to be happy with your order! With some exceptions, if you are not satisfied with your order you may return it within 30 days of your receipt of merchandise for a refund of the purchase price less shipping fees. If you have concerns or need to return or exchange an order, please call us at 800-259-4769.