Customer Services

Thank you for choosing neptunesharvest.com - At neptunesharvest.com, we work hard to provide our customers with the best possible customer service. See the FAQ's below for answers to commonly asked questions. If you don't find an answer here, please let us know!

FAQ’s

Contact Information

Neptune's Harvest
28 Kondelin Rd.
Gloucester, MA 01930
Phone : (800) 529-GROW (4769)

Ordering Online

Shipping

Returns


Ordering Online

Is your web site secure?

Shopping with your credit card with Neptune's Harvest is guaranteed to be safe and secure.

We take extensive steps to process transactions securely and safely. Our secure server software (SSL) is the industry standard for securing credit card transactions over the Internet.

To continue our commitment to your security, every credit card processed is run through an address verification process to verify that the card is registered to the billing address on the order.

We are dedicated to providing you with a secure, worry-free shopping experience.

 

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Can I order over the phone?

Absolutely! Call us any time Monday through Friday between 8 a.m. and 4 p.m. Eastern time. Our number is: 800-259-4769.

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Payment Options

We accept Visa, Mastercard, American Express, or Discover as forms of payment. It is our policy to not charge your card until we confirm that your order has shipped. We do, however, obtain an authorization on your card at the time of your order for the full amount of your order. Please note that this may appear temporarily as a charge on your account statement, but it is an authorization only and usually will go away after 24-48 hours.

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Confirmation of orders

After placing an order you will get a confirmation email within 10 minutes. If you place an order with us and don't get an confirmation email check your "junk" mail folder - it will probably be in there; otherwise, shoot us an email or give us a call.

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Tax

Fertilizer products are non-taxable, so your order will be processed tax free.

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Shipping

All orders ship to destinations in the CONTINENTAL United States free of charge. Customers in Alaska, Hawaii or outside the U.S. should call to arrange shipping.

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Where we ship

Currently we only ship to addresses within the contiguous 48 states of the US. If you live outside the continental United States (ie. Canada, Alaska or Hawaii) but you have a stateside address, we can certainly arrange to ship your order there.

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Delivery times

We are not responsible for shipping delays that are a result of credit card/billing problems, product availability delays, or order changes made after the order has been placed. If your order is received, the inventory is in stock and your credit card information matches the information you supplied with your order, here is what you can expect:

UPS Domestic:

Ground - If your order is placed M-F, before 1 P.M. MST, your order will usually leave our facility the same day you order it. UPS picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one. To judge how long it will take UPS to get your package from our facility to your doorstep, you can visit UPS.com. We ship from the following zip code: 01930
IMPORTANT EXCEPTIONS: UPS does not pick up or deliver orders on Saturday, Sunday, or major holidays. The days that UPS is not picking up or delivering are NOT considered shipping days. When counting up your shipping days, consider this important information.

*We are not responsible for UPS' performance. Once a package leaves our facility, it is out of our hands. If you need to file a claim for a package that was lost during shipping, please contact our shipping department, and we will file the claim, on your behalf, with UPS. UPS only guarantees and accepts claims for fast shipments, (not ground). UPS does not guarantee all air shipments during the Christmas holiday. Please see their website for all details.

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Method of delivery

The majority of items are shipped via UPS Ground, but larger items, such as shipments to farmers or wholesalers, we might use specialized freight carriers. 

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Returns & Exchanges

Returns

We want you to be happy with your order! With some exceptions, if you are not satisfied with your order you may return it within 30 days of your receipt of merchandise for a refund of the purchase price less shipping fees. If you have concerns or need to return or exchange an order, please call us at 800-259-4769.

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